Delivery & Returns

DELIVERY

AUSTRALIA 

  • Free express shipping option at checkout for all purchases above $500 in Australia.
  • Free standard shipping option at checkout for all purchases above $200 in Australia.
  • $12.95 for express shipping for orders under $500.
  • $8.95 for standard shipping for orders up to $199.99.
  • Express Shipping timelines: 
 Destination Transit Time
Metro VIC 1-2 days
Metro NSW 1-2 days
Metro QLD 1-3 days
Metro WA 2-3 days
Metro SA 1-2 days
Regional Areas 1-4 days

 

  • Melbourne Same-Day Delivery

    Melbourne customers can receive their order within hours via Pronti, our on-demand delivery partner. Available for items held in our Cheltenham showroom, with a courier dispatched directly to your door.

    Delivery rates are calculated at checkout based on your distance from the showroom, as long as stock is available in the showroom. Select Pronti as your shipping method to view pricing and availability for your address.

INTERNATIONAL SHIPPING

  • $60 flat rate for all international purchases outside of the United States (excluding shipping duties and taxes).
  • Shipping timelines:
 Destination Transit Time
United States 3-5 days
New Zealand 3-5 days
United Kingdom & Europe 3-5days
Rest of World 3-8 days

    DUTIES & TAXES

    International delivery costs do not include any taxes or duties, which are applied by your local government and customs office on imported goods. The responsibility for any customs duties, foreign taxes or other fees imposed rests with the customer. 

    Should the customer refuse to pay duties and taxes held on an order applied by customs, the responsibility lies with the customer to arrange for the order to be returned to ATOÌR to receive a refund. 

    Please contact your local customs office directly for more information on taxes, duties and regulations. 

    DISPATCH

    Your ATOÌR order will be dispatched within 24 hours of being placed. Orders will only be dispatched Monday - Friday, and orders placed over a weekend or on a public holiday in the state of Victoria, will be dispatched the next business day. Please note, during holiday and sale periods, be delays in dispatch time may be experienced.

    REFUSED SHIPMENTS

    If you refuse a shipment from ATOÌR you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to ATOÌR. This amount will be deducted from your merchandise before refunding the order total.

    TRACKING YOUR ORDER

    Once your order has been dispatched, you will receive a confirmation email with your tracking details.

    All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office.

     

    RETURNS POLICY

    If something isn't quite right, we are happy to offer a refund, credit or exchange in accordance with this returns policy. Please note that the online return request option expires after 14 days of receiving your order. 

    Please note, items must meet the return conditions outlined below and be returned in original condition, unworn, not sprayed with perfume, unaltered, unwashed, unmarked with original packaging and with all tags attached. ATOÌR does not cover the return shipping cost. We strongly recommend purchasing return shipping at checkout as the trackable service reduces the risk of lost parcels.

    • Sale items cannot be refunded or exchanged. All sale items are final sale and are not eligible for refunds, exchanges or credit notes.
    • Full priced items discounted with a promotional code are eligible for a refund, and are not classified as a marked down, sale item.
    • A return request must be made within 14 days of order receipt. Please note that in the event of shipping delays, contact us and we will endeavour to process your return outside of this time frame. 
    • Returns must be received within 7 days of a return request being lodged.
    • Items must be returned in their original condition with all tags attached.
    • Return shipping costs are payable by the customer.
    • We recommend obtaining a tracking number as proof of shipment in the unfortunate event that a parcel is lost in transit. 
    • If the item is faulty, ATOÌR will offer to repair, replace or refund the value of the item plus delivery charges.

    REFUND TENDER

    Refunds will be returned to you in the manner you paid for the item (debit or credit card). Any items purchased using an ATOÌR credit or voucher, will be returned as an ATOÌR credit.

    Every endeavour is made to ensure returns are processed within 10 business days of receiving your return. You will receive an email confirmation at the time your return is received, and again once your return has been processed. Please allow up to five business days for a refund to be visible within your account.

    STORE CREDIT

    • Store credits have no expiry

    HOW TO RETURN AN ITEM

    1. Click on our returns portal below


    2. Enter your order number and email

    3. Select the items you wish to return

    4. Choose your method of return or exchange

    5. Pack your items in their original condition with tags attached 

    6. Post the items back to us 

     

    RETURN PORTAL

     

    All returns are to be sent below:

    ATOÌR Online Returns 

    5 Belrose Avenue 

    Cheltenham, VIC 3192

    Australia

    +613 94157878

    EUROPEAN WITHDRAWALS

    If you are a consumer in the EU or EEA, you have a right to withdraw from your purchase within 14 days without giving reason. The period ends 14 days after you receive your order (or the final item, where an order arrives in multiple shipments). 

    To withdraw, use the withdrawal platform located in the footer of this website or click here. You don't need to provide reason or wait for approval, the withdrawal takes effect once submitted within the 14 day period. 

    We will refund all payments, including standard delivery within 14 days of being notified, though we may hold the refund until we receive the returns goods or proof of return. You are responsible for return shipping costs. Goods must be sent back within 14 days of notifying us and returned in original condition; you are liable for any reduced value from handling beyond what is needed to inspect the item.